You should be prepared to answer questions like the following:
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911 is for emergencies or situations that could become emergencies, review the following before calling:
If the situation seems urgent and has the potential to become dangerous, call 911. Dispatchers will determine whether your call should be handled by 911 or can be transferred to another person or agency. All other calls should be directed to our non-emergency number, 320-983-8257.
The MLCCC frequently receives accidental or unintentional 911 calls. You may bump your cell phone and it will dial 911 (pocket dial). If you are trying to dial out and/or dial long distance, if the number is not dialed fast enough, 911 is dialed. Accidental dials happen and we would ask that you stay on the phone. Let us know it was an accident and how it happened. We may ask your name and location.
If you hang up, our policy is to call you back. We need to know if everything is okay or if there is an actual emergency. If the phone is not answered when we call back, if the location is known, we will send law enforcement to assess the situation. If the location is unknown, we will contact the cell phone provider.
Emergency dispatchers need to get accurate information to allow law enforcement to make the best decision on how to approach the situation. Dispatchers handling law enforcement, fire, and ambulance calls must also consider the well-being of the public and the safety of the responding units. The information you provide a dispatcher is relayed to responding units while they are on their way to the call.
He had a long beard
He/she was at least 6 feet tall
He/she was wearing a red jacket
I am fighting with my husband/wife
I see a fight at the Dairy Queen in Milaca
There is a 2 vehicle accident at Highway 23 and Highway 169
When the call is answered you should tell the dispatcher the following:
The call-taker will then ask you to stay on the line while they transfer you to North Ambulance for pre-arrival instructions.
The Sheriff's Office dispatches for the following agencies:
Emergency Management Services
The same dispatchers who answer 911 calls also answer the non-emergency calls for service for all law enforcement agencies in Mille Lacs County. When the communication center is busy, communications officers have to ask the non-emergency callers to hold on while they answer the 911 calls.
Dispatchers may also ask you to hold while they relay your information on to responding units. Every effort is made to get back to you as quickly as possible, and your patience and understanding is appreciated.